Tag Archives: shipping

Ooops.

11 Sep

Ooops.

Originally uploaded by CleverGirlBek

Ok. So the new label printer showed up today and within 30 minutes I managed to destroy it.

I called Dymo directly and they told me that my printer probably didn’t need the firmware update and that could have busted it…They also said I needed to contact the reseller/retailer to exchange it..

Called Labelcity.com (I rarely make phone calls these days, most everything is by email due to scheduling around kiddo and rest) and told them that I called Dymo and they said “Did you tell them that you bought it from Labelcity?” It appears they have a contract with them…

Called Dymo back and the nice gentleman on the phone knew exactly what I was talking about- all I had to say was “I bought this from Labelcity” (I was worried and jaded from past experiences with other companies that I was going to become a ping pong ball) and he shipped out a replacement after taking down some information. He even sounded concerned that as Fedex had already picked up for the day that they wouldn’t pick up my package until tomorrow but it would be shipping with overnight service so Monday I will have the replacement…

Bummed it wasn’t something I could fix on this end but I did manage to print my one label for the day before I fried the machine so I’m happy.
But more than that I am thrilled by my experiences with both Labelcity.com and Dymo – I was never put on hold and received straight answers and prompt and stellar service. That, my friends, is what will earn them repeat business and referrals from yours truly.

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Etsy and BUST!

22 Jul

Ad

Originally uploaded by Outlined.

Voila! The ad!

Be sure to visit KnottyByNature -lots of cool paper goods and other treats! Knottybynature, aka Outlined. (on flickr) is totally awesome and scanned this baby in…

Can you spot my piece? Hint: It’s red and cordiform (word o’the day)

Congrats to everyone who got a space and fingers and everything else crossed that even with this economy this ad gives all of the fine Etsy folks a little nudge in the sales department!

And for the time being…Tell me how you found my Etsy shop in the “notes to seller” area during checkout and I’ll refund your shipping via Paypal. (Even if you have shopped with me before…Just tell me how you originally found me.)…

Hugs all around!
B

Gehry’s Blocks

14 Mar

Gehry’s Blocks

Originally uploaded by CleverGirlBek

Whenever I see simple but precise shapes and layers of cardboard I can’t help but think of Frank Gehry and his smaller-in-stature creations.

I’ll let boyo build with these…I’ll be interested to see how he fits the pieces together…. Might be fun…

Kiddo doesn’t play with character toys/dolls (well, except for “yes, a cat named Marty Cohen” and deelind’s bunny (Alex named him “Mr. Nada” because he is “Not a bunny”…well, according to him)….Still I wonder how Barbie would sit in these contemporary doll chairs….Hmmmm.

Then again, if anyone needs corner protectors for shipping, drop me a line…

There is still time to buy handmade for the holidays!

16 Dec

One of the many joys of buying handmade and direct from the person who makes and ships your goodies, is that you usually have a wider window for shopping when there are deadlines involved….

I’m finding that many domestic US sellers on Etsy.com are shipping orders placed by 12/17 in time for the holidays…  I am one of them and you can find me here: CleverGirl.Etsy.com

My top tips for buying handmade with the shipping windows closing:

COMMUNICATE.  Check communication the seller may have left for you- check shop announcements and always check their profile on Etsy.com – lots of shop policy info and sometimes some fun info about the artist can be found in the individual’s profile….

If you don’t see the info you need- click contact and send them a message and be sure to include: the item(s) you are interested in, when you need it to arrive, and where you need it to go (city,state, zip are helpful!)…
I have added a priority shipping upgrade to my shop but it must be purchased as an “item” as Etsy doesn’t allow for us to have multiple shipping speed options and prices within a listing and I’m busy packing up orders to head out tomorrow and I just don’t have the time to go in and edit 100+ listings…

Of course, my dear blog readers, if you buy before noon tomorrow (12/17/2007) and put “beclever” or “blog” or something that lets me know you read this in the “notes to seller” area when checking out of Etsy, I’ll upgrade you at no charge (so don’t add that Priority shipping upgrade listing to your cart!)  to USPS Priority…

Also, as someone who has worked retail and done lots of shipping over the years, please keep in mind that once a package has left a seller’s hands and is in the hands of the US Postal Service there is nothing they can do to change or speed up the delivery of your package- so if you want it faster let us know- I can do 3, 2, or overnight via FedEx (make sure you allow for 24 hours in addition to the delivery/shipping times as I do need to pack up your goodies) at an additional charge- many folks can and are happy to help with such details…

Also, at the risk of sounding a bit cranky (from when I worked in shipping for a major US toy store way in the past…I still have flashbacks :-) please do not lambaste the person you purchased an item from (or leave them negative feedback)  if there is foul weather, and if the post office takes longer than their “suggested” time on first class mail and priority mail this time of year- they do not guarantee delivery dates on those types of packages.  Once a package is out of our hands, and it has been labeled and shipped properly, it really is in the hands of our friendly postal workers!

*hugs*

Let’s all do our part (read the instructions, ask questions, and not expect anyone to be a mind-reader… I think that goes for everyone this year- buyers, sellers, husbands, wives, parents, kids, etc….)   to keep all of our increased stress levels to a minimum and let’s all work together all year to make the holidays more enjoyable and less stressful!

Woohoo!

Group hug.

Peace out.

Always be clever. 

xo

B

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