Tag Archives: priority

Shipping times…

26 Nov

I wanted to share this with my readers who are busy shipping packages… I think it’s a neato snapshot from last year….
This is a report on USPS transit times from November and December 2008 (holiday rush) originating from
Cape Coral, FL

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HOW TO: Offer Multiple Shipping Options on Etsy.com

21 Dec

UPDATE:  5/4/2012… Apparently this no longer works.  I will keep this post up on the blog but it has been reported to me that this method no longer works as Etsy has rolled out and is continually rolling out new seller/checkout/shipping features…This was from way back when, in the very early days of Etsy…. I guess I’ll keep it here for historical reference…

UPDATE: 1/27/2011…  Not sure that this works with the newer Etsy checkout… Anyone want to try it?  Report your results in the comments section please!  Merci!

(UPDATED with international info…It’s at the end of the post)

Here is how I am offering multiple shipping options without the whole “convo me” and paypal invoice thing…

I read the article in the storque about setting up paypal so that transaction shipping info would be taken from the etsy transaction and brought to paypal…

I thought, “hey ,why can’t I do the reverse to use paypal’s shipping features when the customers are in the paypal portion of checking out”…

So…Here’s how I did it.
I went into paypal and clicked profile(under “my account”)

Under “selling preferences” I clicked “shipping calculations”

Here you can add methods…Each method gets a line, so you can customize what is charged.

For example, for my goods, and in my Etsy shop I have the base shipping (on domestic US) as:
$2.75 ($0.50 if shipped with another item)…
So for each entry in my standard shipping profile in PayPal I would put items 1-1 $2.75, 2-2 $3.25, 3-3 $3.75 4-4 $4.25 and 5+ $4.75….

Then I can also add a profile for Overnight and 2 day…

But for those it’s flat rate regardless of quantity (you can also do all of this by weight or dollar amount, but you need to stay consistent with your etsy listings, so doing it by quantity makes sense for most sellers…

Remember, your etsy listing is your agreement with your customer, you cannot go charging some bizarro number in paypal shipping….

To handle this I have explained in my listings what the listed shipping price is for (usps first class) and that other options are available when completing their payment in paypal…I also list those methods and their charges in my listing so nobody is confused and thinks everything ships fedex upgraded for free….

My etsy shipping charge does equal the “standard” shipping charge in my paypal profile.

Now, when setting this up, there is an important box in each little shipping method/profile that you set up…

It says:
Use the shipping fee in the transaction instead of my calculator’s settings:

If you click this, it will use the amount you specified in Etsy.  If you leave it blank, your customer should be able to choose their shipping method (if you have multiple methods…if you only have one method, and do not want to offer speedier shipping then you probably should just disregard this post as you don’t need to do this…

( Here’s the article that got me moving in this direction:
http://www.etsy.com/storque/how-to/customer-care-how-to-for-sellers-shipping-costs-and-paypal-399/ )

I do think it is important to explain to the customer what your listed shipping is for and that they have choices once they are in paypal…

Also, if you are shipping fedex, you will need your customer’s phone number for the airbill… I chose “optional” for the phone number request in “Website Payment Preferences” under paypal/profile for the time being…

I really hope this helps someone!

I wish I had figured this out sooner!

I do have to update my listings (take out the date specific/holiday stuff) but I think it gives a good picture of how I am managing this idea for my own shop….You can see it here: CleverGirl.Etsy.com

Hugs!

xo

Bek

NOTE:  This is for domestic US shipping.  I believe the international shipping could be tweaked the same way but the parameters of shipping various goods to international destination is quite varied.  The method outlined here is how I am doing it. Your Mileage May Vary.  No guarantees, warrantees implied.  Not responsible if problems occur. Etc… Basically: here’s what I did, you can try it to, if you want to, but if it doesn’t work for you then I am not responsible.  Everyone has very different needs, requirements, goods which may make this method ineffective or impractical… I may have skipped steps. I tried not to, but things happen….   I will answer questions if I can, but I am swamped.  The best teacher is experience…It’s worth investigating all of the details before commiting to anything…  (and I am not tech support…I am a silversmith…) Sorry if this sounds harsh…. Hugs! Peace! Love all around!

INTERNATIONAL: For international orders I have two shipping profiles in Etsy, one for goods that are priced above $50 and one for those that are below $50,  due to importation requirements for most countries… So in this case, I chose to use the information from the etsy.com transaction to override shipping options in paypal.  PayPal allows different options for domestic and international- including which info is used… hope this helps…

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MULTIPLE SHOPS:  I have not tried this for multiple shops… If you try it and have success(or failure, as long as we can learn from it) with multiple shops let me know and I’ll post an update here , or blog about it and I’ll post the link… I cannot even wrap my head around the basic logistics of two shops right now, so in the interest of my sanity and accurate information, I’m taking  hands off approach to that one…

There is still time to buy handmade for the holidays!

16 Dec

One of the many joys of buying handmade and direct from the person who makes and ships your goodies, is that you usually have a wider window for shopping when there are deadlines involved….

I’m finding that many domestic US sellers on Etsy.com are shipping orders placed by 12/17 in time for the holidays…  I am one of them and you can find me here: CleverGirl.Etsy.com

My top tips for buying handmade with the shipping windows closing:

COMMUNICATE.  Check communication the seller may have left for you- check shop announcements and always check their profile on Etsy.com – lots of shop policy info and sometimes some fun info about the artist can be found in the individual’s profile….

If you don’t see the info you need- click contact and send them a message and be sure to include: the item(s) you are interested in, when you need it to arrive, and where you need it to go (city,state, zip are helpful!)…
I have added a priority shipping upgrade to my shop but it must be purchased as an “item” as Etsy doesn’t allow for us to have multiple shipping speed options and prices within a listing and I’m busy packing up orders to head out tomorrow and I just don’t have the time to go in and edit 100+ listings…

Of course, my dear blog readers, if you buy before noon tomorrow (12/17/2007) and put “beclever” or “blog” or something that lets me know you read this in the “notes to seller” area when checking out of Etsy, I’ll upgrade you at no charge (so don’t add that Priority shipping upgrade listing to your cart!)  to USPS Priority…

Also, as someone who has worked retail and done lots of shipping over the years, please keep in mind that once a package has left a seller’s hands and is in the hands of the US Postal Service there is nothing they can do to change or speed up the delivery of your package- so if you want it faster let us know- I can do 3, 2, or overnight via FedEx (make sure you allow for 24 hours in addition to the delivery/shipping times as I do need to pack up your goodies) at an additional charge- many folks can and are happy to help with such details…

Also, at the risk of sounding a bit cranky (from when I worked in shipping for a major US toy store way in the past…I still have flashbacks :-) please do not lambaste the person you purchased an item from (or leave them negative feedback)  if there is foul weather, and if the post office takes longer than their “suggested” time on first class mail and priority mail this time of year- they do not guarantee delivery dates on those types of packages.  Once a package is out of our hands, and it has been labeled and shipped properly, it really is in the hands of our friendly postal workers!

*hugs*

Let’s all do our part (read the instructions, ask questions, and not expect anyone to be a mind-reader… I think that goes for everyone this year- buyers, sellers, husbands, wives, parents, kids, etc….)   to keep all of our increased stress levels to a minimum and let’s all work together all year to make the holidays more enjoyable and less stressful!

Woohoo!

Group hug.

Peace out.

Always be clever. 

xo

B

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